Kuvera Health Connect Ltd · Last updated: September 2026

Privacy Policy

Kuvera Health Connect Ltd is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR) and applicable Cyprus data protection law.

Because some of the data we handle relates to fertility treatment and egg donation, it may include health data, a special category of personal data under Article 9 GDPR. We apply additional safeguards to this data, as explained below.

Data Controller

Kuvera Health Connect Ltd

Alexandrou Ypsilanti 3, Tersefanou Village 2, Block D, Flat/Office D04, 7562 Tersefanou, Larnaca, Cyprus

info@kuverahealthconnect.com

What Data We Collect

We may collect and process the following personal data:

Contact information — name, email address, phone number — when you contact us via our website, questionnaire, or WhatsApp
Enquiry and questionnaire details — information you provide when asking about our services, including, for prospective donors, initial health and eligibility information submitted through our donor questionnaire
Technical data — IP address, browser type, pages visited, and time spent on the website, collected automatically via Odoo's website platform
Communication records — records of correspondence between you and Kuvera Health Connect Ltd

How We Use Your Data

To respond to your enquiries and provide information about our services
To assess whether prospective donors meet our programme's initial eligibility criteria
To coordinate your journey with our trusted medical partner clinics, where you have asked us to do so
To comply with legal and regulatory obligations applicable to us in Cyprus and the EU
To improve our website and user experience based on anonymous usage data
To contact you with relevant updates about our services where you have given consent

Legal Basis for Processing

Contract performance — where processing is necessary to coordinate the services you have asked us to provide
Legitimate interests — to respond to enquiries and improve our services
Legal obligation — where we are required to process data to comply with Cyprus or EU law
Consent — where you have explicitly agreed to receive marketing communications
Explicit consent for health data — where our donor questionnaire or enquiry process involves health-related information, we only process this data with your explicit, informed consent, in accordance with Article 9(2)(a) GDPR

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. General contact enquiry data is retained for up to 2 years. Donor questionnaire and health-related data is retained only for as long as needed to assess your enquiry; if you do not proceed further in the programme, this data is deleted or anonymised within a limited period. Data related to an active engagement with our medical partners is retained for the duration of that engagement plus any period required by Cyprus healthcare record-keeping and accounting law.

Sharing Your Data

We do not sell your personal data to third parties. We may share your data with:

Our medical partner clinics — including Pedieos IVF Center (Cyprus) and our partner clinic in Serbia — where necessary to coordinate your treatment or donation, and only with your knowledge
Odoo S.A. — our website and CRM platform provider, acting as a data processor under a data processing agreement
Google LLC — for website analytics via Google Analytics, subject to Google's Privacy Policy
Legal or regulatory authorities — where required by Cyprus or EU health, data protection, or other applicable law
Professional advisers — accountants, lawyers, or insurers where necessary

Your Rights

Right of access — to request a copy of the data we hold about you
Right to rectification — to request correction of inaccurate data
Right to erasure — to request deletion of your data where there is no legitimate reason to continue processing it
Right to restrict processing — to request that we limit how we use your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to processing based on legitimate interests or for direct marketing
Right to withdraw consent — at any time, including consent given for the processing of health data, without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, contact us at info@kuverahealthconnect.com. We will respond within 30 days. You also have the right to lodge a complaint with the Commissioner for Personal Data Protection of Cyprus at www.dataprotection.gov.cy.

International Transfers

Most of your data is processed within the European Economic Area (EEA). Where you are coordinated with our medical partner in Serbia, which is outside the EEA, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — in accordance with GDPR Chapter V, and only proceed with such coordination with your knowledge and involvement.

Cookie Policy

This website uses cookies and similar technologies to ensure its proper functioning and to improve your experience.

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and store certain preferences or information. Cookies cannot run programmes or deliver viruses to your device.

Cookies We Use

Cookie Name	Type	Purpose	Duration
session_id	Strictly Necessary	Maintains your session on the Odoo platform. Required for the website to function correctly.	Session
frontend_lang	Functional	Remembers your language preference across pages.	1 year
im_livechat_*	Functional	Used by Odoo's live chat functionality if enabled.	Session
tracking_*	Analytics	Odoo's internal analytics — tracks page visits and user paths anonymously to help us improve the website.	1 year
*_ga, _ga_, _gid**	Analytics	Google Analytics — tracks website usage, traffic sources, and user behaviour anonymously to help us understand how visitors interact with our website. Data is processed by Google LLC. See Google's Privacy Policy.	Up to 2 years

Analytics cookies are only placed on your device if you have given your consent via our cookie banner. You may withdraw your consent at any time by adjusting your cookie preferences.

Your Cookie Choices

When you first visit our website, you will be presented with a cookie consent banner. You may accept all cookies or manage your preferences. Strictly necessary cookies cannot be disabled as they are essential for the website to function.

You can also control cookies through your browser settings — to view, delete, or block cookies. For guidance visit www.aboutcookies.org.

Contact

Questions about our cookie use? Contact us at info@kuverahealthconnect.com.

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